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Whistleblowing Channel

Standard
Whistleblowing Channel
Enterprise
clickCompliance's Reporting Channel has two plans: Standard and Enterprise. This way, the product adapts to your company's needs and budget.
Standard Plan
Ideal for companies starting to optimize their Compliance
  • Visual customization (logo and colors)
  • Personalized opening page text
  • Personalized ratings
  • Customized report form fields
  • Identified or anonymous report
  • Notice to the whistleblower by e-mail and SMS
  • Validation of the e-mail and telephone number of the identified whistleblower
  • Receiving complaints in Portuguese, English or Spanish
  • Treatment teams
  • AI and keywords for feedback on the form
  • Intelligent report routing
  • Creation of custom fields for the administrator
  • Endomarketing campaign
  • 2 videos to promote the channel to employees: Welcome and Using the Channel
  • Training for the ethics committee and handlers
  • Integration with Office365 and Gsuite
  • API access
  • Report investigation flow
  • Whistleblowing via e-mail
  • Whistleblowing via WhatsApp with a dedicated, non-shared number
  • 24/7 AI-driven Voice Whistleblowing Channel with a dedicated, non-shared number
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Frequently Asked Questions
See the questions we receive the most about the Whistleblowing Channel!

The Whistleblowing Channel is a tool that allows employees, suppliers, customers and other publics to report, safely and often anonymously, inappropriate, illegal or unethical conduct practiced within an organization. The main objective is to prevent, detect and correct irregularitiesstrengthening ethical culture and compliance. 

Yes, in many cases. A Law 14.457/2022, which created the Emprega + Mulheres Program, has made mandatory implementation of a complaints channel for companies with a CIPA. In addition, legislation such as Anti-Corruption Law (12.846/2013) and guidelines of the Comptroller General of the Union (CGU) require the channel as part of an effective integrity program, especially in contracts with the public sector. 

An effective reporting channel should be: 

  • Accessible (available on various channels, such as web, phone and app) 
  • Anonymous and confidential 
  • Insurance (with data protection and encryption) 
  • Impartial (with screening by qualified professionals) 
  • Auditable (with log trail for control and transparency) 
  • Automatedwhere possible, to ensure speed and reliability 

The channel should receive complaints relating to: 

  • Moral and sexual harassment 
  • Discrimination 
  • Corruption, fraud and bribery 
  • Conflict of interest 
  • Deviations from ethical conduct 
  • Financial or tax irregularities 
  • Violation of internal policies or laws 

You can report any behavior that violates the current legislation, the company values or code of ethics. This includes practices that are illegal, unethical or harmful to the working environment. Remember that channel must be used responsibly and in good faith. 

No. When the channel is truly anonymous and well-structured, there is no way to identify the whistleblowereven with a court order. Platforms such as clickCompliance use technology that guarantees complete anonymitywith protection of identity and personal data. 

A communication is key for the success of the reporting channel. It is important: 

  • Train employees on how to use the channel 
  • Create internal awareness campaigns (posters, emails, videos) 
  • Insert the channel in the onboarding of new employees 
  • Reinforce the culture of non-retaliation 

clickCompliance offers a ready-made endomarketing kit to help companies at this stage. 

To implement it, you have to: 

  • Choose a reliable and secure platform 
  • Define a clear usage policy 
  • Guarantee anonymity and protection for whistleblowers 
  • Train those responsible for screening and investigation 
  • Publicize the channel widely 

The clickCompliance solution enables automate this process with artificial intelligenceThis guarantees legal certainty, confidentiality and efficiency from the moment a complaint is lodged to the final response. 

When using a canel with an anonymous reporting option, such as the clickkCompliance, basta choose this option when sending the report. A identity of the complainant is not recorded at any timeand the company has no access to data such as IP or location. 

The whistleblower accesses the channel (via the website, WhatsApp e-mail or telephone), describes what happened, chooses whether to identify themselves or not, and sends the complaint. The complaint enters a secure platformwhich can count on automatic sorting by AI, configurable workflow, e recording all stages until the case is resolved. The clickCompliance offers reports, indicators and dashboards for a efficient management of the entire process. 

Although they can coexist, their functions are different. 

  • Ombudsman: channel for listening to and resolving suggestions, criticisms and compliments. 
  • Complaints channel: aimed at formal complaints of irregularities, with the possibility of anonymity and investigation. 

More structured companies keep the two channels separate to ensure specialization in handling each type of report. 

Yes. The platform offers the option of 100% anonymous tipwithout any collection of IP, location or personal data. Whistleblower protection is a priority, following the best practices and requirements of the LGPD. 

A clickCompliance uses AI agents trained to automatically classify incoming reportsIt can also be used to identify keywords, prioritize critical cases and forward information to the right people. The application of technology speeds up response times and avoids operational bottlenecks. 

Yes. The channel of complaints froma clickCompliance is aligned with the parameters of Law 12.846/2013, from Law 14.457/2022, from CGU guidelines and integrity programs. It allows the registration, processing and follow-up of complaints with traceability and legal certainty. 

Access to complaints is completely restricted and configurable. The company defines those responsible for screening and investigation, with customized permission levels and recording of all actions carried out in the system. 

Yes. clickCompliance allows complete interface customizationwith logo, colors and institutional messages, reinforcing trust and alignment with the organizational culture. 

Yes. Even anonymous complaints generate a single protocolThis can be used to follow the progress of the case and receive answers from the company, in complete confidentiality. 

Deployment is simple, fast and with the support of the Customer Success 

  • Configuration of the platform with the company structure 
  • Training for internal managers 
  • Support for internal promotion with ready-made endomarketing materials 
  • Continuous monitoring to ensure effectiveness 

Yes. The customer has ongoing technical and advisory supportThis includes updates to the platform, best practices and monitoring results. The aim is to ensure that the channel is effective, used and trusted. 

The platform includes cutting-edge information security technologyincluding: 

  • Regular pentests 
  • Logging and audit trails 
  • Integrated antivirus protection 
  • Automatic bug detection 
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