The Privacy Channel is the ideal solution for managing requests from data subjects, documenting each stage of data processing, and strengthening transparency between your organization and data subjects.
Keep your organization in compliance with the General Data Protection Law (LGPD) by providing an agile service and ensuring that requests from data subjects are managed efficiently and within the deadlines established by the legislation.
Offer an accessible channel for data subjects to request information, updates, or corrections, promoting trust with your customers and partners.
Centralize the workflow to handle and document each request, facilitating organization and traceability.
Integrate the module with your company's existing systems to optimize processes without changing the infrastructure.
Reduce possible risks related to the misuse of personal data, avoiding penalties and damage to the organization's image.
Workflow for managing requests
On the portal, the administrator manages the entire flow of requests efficiently. Requests can be shared directly with the parties involved to ensure an agile and organized resolution. In addition, the portal allows you to request additional information from the data subject, ensuring that all steps are documented and meet compliance requirements.
Request in the Privacy Channel
Analysis
Chat with the requester to evaluate each request in detail.
Opinion
Opinion with facts, analysis, evidence, conclusions, recommendations, and action plans.
Solution
Completion of requests and dashboards with average response and resolution times.
Features
of the module
Total customization
Apply your visual identity by customizing the logo, colors, channel name, and home page text
Notice to the holder by e-mail or SMS
The holder can receive automatic notifications by e-mail or SMS about the progress of the request
Customizable form
Customizable form to leave only the first letter capitalized
Protocol for monitoring
A protocol for the holder to follow the progress of their request
Easy sharing
The platform can be easily shared, such as on the organization's website and corporate email subscriptions
Reports
Indicators and reports on the number of requests, progress status, average resolution time, and more
Computer and mobile access
The channel can be easily accessed by computer, smartphone, or tablet
Dashboards and Metrics
YOUR DATA-DRIVEN COMPLIANCE
Keep track of your Privacy Channel's main data, such as quantity, progress status, ratings, average resolution time, among others.
You can customize the dashboard according to your needs and access the indicators simply and intuitively.
Metrics can be viewed and exported in graphs and tables, generating control reports.
We use state-of-the-art technology to keep clickCompliance safe and secure for our customers. All the documents attached to the report form undergo an antivirus check so that they don't become a gateway for malicious attacks.
clickCompliance is a compliance software that manages the corporate compliance and integrity program. It automates internal processes, reducing costs and manual work for the compliance team.
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