The Whistleblowing Channel is a tool that allows employees, suppliers, customers and other publics to report, safely and often anonymously, inappropriate, illegal or unethical conduct practiced within an organization. The main objective is to prevent, detect and correct irregularitiesstrengthening ethical culture and compliance.
Yes, in many cases. A Law 14.457/2022, which created the Emprega + Mulheres Program, has made mandatory implementation of a complaints channel for companies with a CIPA. In addition, legislation such as Anti-Corruption Law (12.846/2013) and guidelines of the Comptroller General of the Union (CGU) require the channel as part of an effective integrity program, especially in contracts with the public sector.
An effective reporting channel should be:
The channel should receive complaints relating to:
You can report any behavior that violates the current legislation, the company values or code of ethics. This includes practices that are illegal, unethical or harmful to the working environment. Remember that channel must be used responsibly and in good faith.
No. When the channel is truly anonymous and well-structured, there is no way to identify the whistleblowereven with a court order. Platforms such as clickCompliance use technology that guarantees complete anonymitywith protection of identity and personal data.
A communication is key for the success of the reporting channel. It is important:
clickCompliance offers a ready-made endomarketing kit to help companies at this stage.
To implement it, you have to:
The clickCompliance solution enables automate this process with artificial intelligenceThis guarantees legal certainty, confidentiality and efficiency from the moment a complaint is lodged to the final response.
When using a canel with an anonymous reporting option, such as the clickkCompliance, basta choose this option when sending the report. A identity of the complainant is not recorded at any timeand the company has no access to data such as IP or location.
The whistleblower accesses the channel (via the website, WhatsApp e-mail or telephone), describes what happened, chooses whether to identify themselves or not, and sends the complaint. The complaint enters a secure platformwhich can count on automatic sorting by AI, configurable workflow, e recording all stages until the case is resolved. The clickCompliance offers reports, indicators and dashboards for a efficient management of the entire process.
Although they can coexist, their functions are different.
More structured companies keep the two channels separate to ensure specialization in handling each type of report.
Yes. The platform offers the option of 100% anonymous tipwithout any collection of IP, location or personal data. Whistleblower protection is a priority, following the best practices and requirements of the LGPD.
A clickCompliance uses AI agents trained to automatically classify incoming reportsIt can also be used to identify keywords, prioritize critical cases and forward information to the right people. The application of technology speeds up response times and avoids operational bottlenecks.
Yes. The channel of complaints froma clickCompliance is aligned with the parameters of Law 12.846/2013, from Law 14.457/2022, from CGU guidelines and integrity programs. It allows the registration, processing and follow-up of complaints with traceability and legal certainty.
Access to complaints is completely restricted and configurable. The company defines those responsible for screening and investigation, with customized permission levels and recording of all actions carried out in the system.
Yes. clickCompliance allows complete interface customizationwith logo, colors and institutional messages, reinforcing trust and alignment with the organizational culture.
Yes. Even anonymous complaints generate a single protocolThis can be used to follow the progress of the case and receive answers from the company, in complete confidentiality.
Deployment is simple, fast and with the support of the Customer Success.
Yes. The customer has ongoing technical and advisory supportThis includes updates to the platform, best practices and monitoring results. The aim is to ensure that the channel is effective, used and trusted.
The platform includes cutting-edge information security technologyincluding:
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