Secure management of personal data with

Privacy Channel

The Privacy Channel is the ideal solution for managing requests from data subjects, documenting each stage of data processing, and strengthening transparency between your organization and data subjects.

Overall rating 4.6 out of 5 by users

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Why hire
Privacy Channel?

Keep your organization in compliance with the General Data Protection Law (LGPD) by providing an agile service and ensuring that requests from data subjects are managed efficiently and within the deadlines established by the legislation.

Offer an accessible channel for data subjects to request information, updates, or corrections, promoting trust with your customers and partners.

Centralize the workflow to handle and document each request, facilitating organization and traceability.

Integrate the module with your company's existing systems to optimize processes without changing the infrastructure.

Reduce possible risks related to the misuse of personal data, avoiding penalties and damage to the organization's image.

Workflow for managing requests

On the portal, the administrator manages the entire flow of requests efficiently. Requests can be shared directly with the parties involved to ensure an agile and organized resolution. In addition, the portal allows you to request additional information from the data subject, ensuring that all steps are documented and meet compliance requirements.

Request in the Privacy Channel

Analysis

Chat with the requester to evaluate each request in detail.

Opinion

Opinion with facts, analysis, evidence, conclusions, recommendations, and action plans.

Solution

Completion of requests and dashboards with average response and resolution times.

Features

of the module

Total customization

Apply your visual identity by customizing the logo, colors, channel name, and home page text

Notice to the holder by e-mail or SMS

The holder can receive automatic notifications by e-mail or SMS about the progress of the request

Customizable form

Customizable form to leave only the first letter capitalized

Protocol for monitoring

A protocol for the holder to follow the progress of their request

Easy sharing

The platform can be easily shared, such as on the organization's website and corporate email subscriptions

Reports

Indicators and reports on the number of requests, progress status, average resolution time, and more

Computer and mobile access

The channel can be easily accessed by computer, smartphone, or tablet

Dashboards and Metrics

YOUR DATA-DRIVEN COMPLIANCE

Keep track of your Privacy Channel's main data, such as quantity, progress status, ratings, average resolution time, among others.

You can customize the dashboard according to your needs and access the indicators simply and intuitively.

Metrics can be viewed and exported in graphs and tables, generating control reports.

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Your safety is our priority!

We use state-of-the-art technology to keep clickCompliance safe and secure for our customers.
All the documents attached to the report form undergo an antivirus check so that they don't become a gateway for malicious attacks.

Benefits of using Microsoft Azure
Integrated Azure or Google login
Database security
Integrity with requests over SSL
Data storage security
Frequent backups
Regular Pentests

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Frequently Asked Questions

See the questions we receive the most about the Privacy Channel!

It is an official channel made available by the company so that personal data subjects can exercise their rights under the LGPDThis includes access, correction, deletion, portability and revocation of consent. The channel must be secure, accessible and properly monitored.

Yes. General Data Protection Law (LGPD) requires the data controller to provide effective means for exercising the rights of data subjects. The privacy channel is one of these requirements and is part of the minimum compliance obligations with the law.

According to Art. 18 of the LGPD, the holder can request:

Confirmation of treatment
Data access
Correction of incomplete, inaccurate or outdated data
Anonymization, blocking or deletion
Data portability
Deletion of data processed with consent
Information on sharing
Revocation of consent
Automated decision review

An efficient privacy channel should:

Be accessible and easy to use
Ensuring information security
Allow recording and tracking requests
Defined response times
Count on clear internal flows for handling requests
Keep evidence for audits and accountability

It's not ideal. The privacy channel has different purposes, obligations and flows of the complaints channel. The LGPD requires specific technical and legal treatment for requests from data subjects, and mixing channels can lead to service failures and compliance risks.

It is a digital tool that allows companies to receiving, organizing, processing and responding to requests from data subjects with security, traceability and within the legal deadlines. Everything is done centrally and automatically.

The channel is prepared to receive all the requests provided for in the LGPD, such as:

Data access
Corrections
Deleting information
Revocation of consent
Portability and others

Requests are automatically forwarded to those responsible internally, with screening flow and response record.

Yes. The platform allows you to configure deadlines for each stage of servicesends automatic alerts and maintains a dashboard with the status of each request, helping the company to meet legal deadlines and avoid sanctions.

Yes. The module includes:

Data encryption
Access control by profile
Cloud storage with certified infrastructure
Record of all the stages in the handling of the requestguaranteeing legal certainty and traceability of the process.

Yes, the company can customize the form fieldsThe channel can be adapted to your reality and the categories of data you collect. You can configure questions, type of response, document upload and internal approval flow.

clickCompliance is a compliance software that manages the corporate compliance and integrity program. It automates internal processes, reducing costs and manual work for the compliance team.